Technical support specialist (Software)Terms of Employment: Permanent, Full Time, On Call, Day, Evening
Salary: To be negotiated
Anticipated Start Date: As soon as possible
Location: Windsor, Ontario (1 vacancy)
Skill Requirements:
Education: Completion of high school, Completion of college/CEGEP/vocational or technical training
Credentials (certificates, licences, memberships, courses, etc.): Not required
Experience: 1 - 2 years
Languages: Speak English, Read English, Write English
Products/Services: Consulting services, Computer software
Specific Skills: Assess client's needs and resources and recommend the appropriate goods or services, Consult with clients after sale to provide ongoing support, Train customers' staff in the operation and maintenance of equipment, Resolve product and service related problems, Troubleshoot technical problems related to equipment
Own Tools/Equipment: Computer, Printer, Internet access
Transportation/Travel Information: Own transportation, Willing to travel cross-border, Willing to travel overnight, Travel expenses paid by employer
Work Location Information: Work from home
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information: The person needs to have good problem solving capabilities. Knowledge of computer networks,server desktop and web applications . Onsite training of users will be involved therefore confidence in presenting information in a group setting is required, Sales experience would be an asset
[W4H Note: Job posted 2006/09/11. m]
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