Online Community Manager (Washington, DC)

Date: 2008-04-26, 11:22AM EDT


[Company] is a funded start-up that builds and hosts New Media applications. We seek a Community Manager, who will manage hosted online environments and serve as the primary point of contact for clients of [Company]’s hosted online communities.


Key Job Responsibilities Include
- Maintaining frequent contact with assigned clients through email, regularly scheduled conference calls, on-site meetings, etc.
- Management and resolution of client services issues (e.g., business questions, technical support requests, trouble tickets etc.)
- Managing interactions between [Company] partners and suppliers
- Managing and controlling [Company] production server policies and procedures
- Producing periodic and ad hoc reports on Community performance
- Analysis of community content and trends in order to provide actionable business insights to clients and client business partners
- Working with clients to identify and document ROI and other web site success stories resulting from the Bazaarvoice solution

Community Manager is a key role that requires exceptional combination of analytical, client relationship, and technology skills. We are looking for candidates that are truly passionate about servicing our clients on a daily basis and who have rich, descriptive accounts of their own client-facing experiences to tell us about. Please carefully evaluate the strength of your client-facing skills, with this in mind before applying.

Job Requirements
The ideal Community Manager has held a customer-facing position (e.g., customer service, account management, consulting, service industry, etc.), has extensive online experience, and meets most or all of the following requirements:
- Bachelors degree or equivalent work experience and certifications
- Strong analytical background and knowledge of statistical analysis methods
- Advanced knowledge of Internet tools and productivity applications, including MS Office, email, web browsers, instant messaging, feed readers, search engines, reporting tools, etc.
- Web site development and/or maintenance experience (apache, IIS, RDP login process, mail server, DNS, FTP access)
- Knowledge of e-commerce and online marketing concepts, industry trends, etc.
- Strong oral and written communication skills (a writing sample may be requested)
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail, highly organized, with an absolute focus on quality of work
- Authorization to work in the U.S.
- Ability to travel (less than 10%)
    
* Location: Washington, DC
* Compensation: Commensurate with Experience
* Telecommuting is ok.
* This is a contract job.
* OK to highlight this job opening for persons with disabilities
* Principals only. Recruiters, please don't contact this job poster.
* Please, no phone calls about this job!
* Please do not contact job poster about other services, products or commercial interests.


Click the URL below to view the original job description and to view application instructions.

• http://washingtondc.craigslist.org/doc/web/657007025.html