Published on 02/6/2008

Help our client be a leader in their industry by acting as the customer's first point of contact with the company for post-sale assistance with self-installation or subsequent problems...

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Call Center Support

Skills: Call Center, Customer Service

Date: 2-5-2008
Location: Birmingham, AL
Area code: 205

Tax term: PARTTIME
Pay rate: $11 - $13/hr w2
Length:

Job description:

READ THE DESCRIPTION/DETAILS BEFORE APPLYING

Training is full-time Monday through Friday 11a-8p for 6 weeks in downtown Birmingham and then after graduating the training the shift is PART-TIME (work-from-home) on Monday - Friday (11a-3p OR 4p-8p)

About the Opportunity

Help our client be a leader in their industry by acting as the customer's first point of contact with the company for post-sale assistance with self-installation or subsequent problems; answering incoming calls from internal and external customers; providing customer assistance for registration, email creation, DSL physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting; operating a computer terminal to document all cases; interacting and coordinating with other departments to resolve customer issues or provide additional services; and determining further action or final completion on customer cases received.

Qualifications

* Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call. Place outbound calls as required.

* Is a compelling and articulate speaker in a variety of settings. Easily adjusts the message to match the audience.

* Promotes excellence by providing superior service to each customer. Must be able to analyze customer issue with limited information provided by customer.

* Capable of producing comprehensive documentation.

* Handles complex problems effectively. Separates key issues and generates multiple solutions.

* Able to sit in front of computer for prolonged periods of time. Able to type for prolonged periods of time. Must be able to lift and/or exert force of up to 10 lbs.

* Ability to multitask between systems.

* Experience in a help desk or IT support environment. Knowledge of basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking. PC and hardware troubleshooting knowledge is required.

About the Company [See URL below.]

Click the URL below to view the original job description and to view application instructions.

http://www.workaholics4hire.com/free-work-at-home-jobs-database/articles/1605/1/Call-Center-Support