Skills: Customer Service, Communication Skills

Date: 2-6-2008

Location: Sunnyvale, CA
Area code: 408

Tax term: PARTTIME
Pay rate: $15HR
Length:


Job description:

[Company] is looking for a Part Time (up to 4hours/week) Technical Support Quality Assistant. This position provides essential customer feedback to [Company] Management in an effort to continuously improve the experiences of [Company] customers.

Key Job Responsibilities and Duties:

Responsible for contacting customers who have submitted support requests by asking questions concerning their experience with the Technical Support Department.


Collect, enter and maintain survey feedback in an Excel spreadsheet and then submitting this information to the Manager of US Technical Support on a weekly basis.


Run periodic reports as requested for management review.
Knowledge, Skills, Abilities and Experiences:
Excellent verbal communication and interpersonal skills are required for this position.


Familiarity with the Microsoft Suite, specifically Excel is ideal.


Experience in customer service is strongly desired.
Location and Hours:

This position can work from home provided the candidate has access to an internet connection and a telephone line, or can be based out of [Company]'s Sunnyvale office. If using one's own home phone a calling card will be provided. Please note: While this position can based at one's home office, only Bay Area candidates will considered.

The hours required to place the calls will be between the times of 8AM-5PM (PST), which can typically be broken up into two weekdays of two hours each.

Please submit your resume online at: [See URL below.]


"An Affirmative Action Employer"


Note to Third Party Recruiters/Recruitment Agencies/Executive Search Firms:

Thank you for your interest to help but [Company] does not accept unsolicited resumes. Any resumes submitted without an established contract with [Company] will not be considered and acknowledged as an endorsement from any third party recruiter and will not obligate [Company] to pay any recruitment fee in the event the candidate is hired.
 

Click the URL below to view the original job description and to view application instructions.

• http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/b/5/b516de83b3a3da1c1798cf41e6d6ffd3@endecaindex&source=19&FREE_TEXT=%22work+from+home%22