Job Category: Health Care
QA - Quality Control
Information Technology

Location: US-FL-Sunrise

Reference Code:


Position Type: Full-Time Employe

Job Description:

[Company] is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

[Company] provides a variety of services, including Claims Processing and Customer Care, to all [Company] organizations. Ovations is a family of [Company] businesses dedicated to improving the health and well-being of Americans ages 50 and older.
 
Join our Operations team and experience the luxury of working remotely from the comforts of your home. The Project Coordinator would ensure all staff in the Enterprise Work at Home Program are seamlessly connected and functional as remote employees. Not only would you aid in ensuring a seamless process for others, but you would work by example. Here is a career-excelling opportunity for a zealous professional to gain invaluable healthcare exposure as well as showcase their customer service skills, enjoy great perks and competitive benefits.
 
The Project Coordinator must have High-Speed Internet (HSI) and adequate office space.  We would pay for remote access set-up.
 
Key responsibilities include:

* Ensuring set up for all remote employees (including phone lines, technical connections, etc.)
* Working with internal departments and vendors to make it happen
* Working with the Operations Manager
* Tracking the incoming requests to work at home (including follow-up)
* Reporting metrics for the program
* Entering data into the reporting system to track the progress and monitor trends
* Identifying areas for concerns
* Working on issue escalation and resolution
* Acting as the contact person for requests

Job Requirements:

The chosen candidate must possess:

* Customer service work history (any industry)
* Experience working in a fast-paced, ever changing environment
* A solid proficiency in MS Office applications


Preferred assets include

* Project management experience
* Healthcare industry exposure
* Experience working with a SharePoint system (maintaining and managing)  
* Previous experience working from home (part-time or full-time)   


[Company] offers a full range of comprehensive benefits to full-time and part-time employees, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.
 
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.


[W4H Note: Job posted 11.14.07 m]

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• http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?ipath=EXIND&siteid=cbindeed&Job_DID=J8G2N66KWMD5BSF8TGZ