Boost your sales with specialized customer support

"Our teams of customer support professionals represent you and your company on-line the way you deserve to be represented. Our scalable HelpDesk client support system and our on-line HelpDesk staff personnel handle all the front end questions and answers, and assist your clients with personalized, friendly service."

We specialize in customer support for marketers who understand that customer support is more than just "copy and paste". If done right, customer support is the most important "back-end" selling machine you have in your sales arsenal. It is just as important as the sales page, because once you've made a sale, keeping your customer happy means that you get to keep the money you made from the sale.

After all, what's the point of making a sale if you lose it because you aren't properly supporting your customers?

Our goal is to make you more money by helping you...

	Gain new customers
	Retain existing customers
	Improve customer relationships
	Decrease refunds and chargebacks
	Encourage client loyalty and satisfaction; and
	Increase your sales revenue by encouraging your customers to buy more from you

Our job is to free your time so you can do what you do best. By providing your customers with the highest quality of client service professional support, you can focus your attention on developing new product lines or marketing your existing products and services.

All customer support representatives that we work with speak English as their first language, are well spoken, use proper spelling, and are highly literate.

We carefully train and screen each agent to ensure that you will never suffer the embarassment of bad customer support. You deserve to be represented professionally!

We handle everything so you can do what you do best...and focus on being a business owner.

Customer inquiries, pre-sales questions, refunds, unsubscribe requests, technical support, anything and everything that your customers need help with will be handled by the team, promptly and efficiently.

	Mining Gold Corporation - Click here for more testimonials
	Workaholics4Hire has been a real savior to our company. Less than a year after the start of our company, we needed serious help with our customer service; I was inundated with emails. After a long search for company to help me out, someone recommended I call Workaholics4Hire and that was the best suggestion I’ve ever gotten! We have used their customer support for nearly 6 years now and I am consistently pleased with the work they do for us. Incredibly quick, knowledgeable and friendly, all of the employees have finished each of the tasks given to them with perfection. All of the employees that work with us have been an amazing asset to our company. We get so many compliments on our customer service that is provided by Workaholics4Hire and I always recommend them to anyone who asks about our wonderful customer service. Believe me, you can stop searching now, you’ve found the best company for the job! Shawn Casey

How it works...

We assign your help desk to at least two people who familiarize themselves with your business, inside and out.

Each desk has two or more customer support representatives who work as a team to handle your support needs. They are supervised by our Customer Support team manager who ensures that everything is running smoothly and that all your customer support operations are being handled professionally.

There are three main phases in getting set up with professional customer support...

Phase One: Decision Making

The first step we take towards setting you up with your customer support is to determine the best system for your needs. Each client is unique and have very different needs.

Some only need email handled. Others need phone support as well. Either way, we will customize your customer support solution to match your need.

As soon as you sign up for an account, our Customer Support Manager will contact you to confirm your specific needs and make sure that we plan according to what will best serve your customers.

Phase Two: Help Desk / Voicemail Setup

Once we determine what your needs are, we will set up the email and/or voicemail system for you. This process can happen very quickly, usually within 2 - 6 days.

Phase Three: Learning About Your Products and Customers

As soon as the system is set up, we immediately relieve you of your customer support and begin immediately responding to your customer's questions. We handle a wide variety of common questions right away, without needing to consult you further. For less common issues, we will contact you directly to determine how you want us to handle them.

In the first few days and weeks, expect that you will hear from us more often, as the team will be spending that time learning about your company, products, and customers. But within a few short weeks, questions from our team will dwindle to nearly nothing, as we quickly learn and adapt to your needs.

We build a knowledgebase as we work, ensuring that not only is your customer support being handled professionally, but the customer support desk can easily be handled by anyone on the team. We don't leave your customer support to chance, and make sure that our representatives can easily fill in for one another on a moment's notice.

Customer service billing is economical and simple...

The most common question asked by new online helpdesk customers is "How much can I expect customer support to cost?"

Our billing structure is simple...and extremely cost effective! We charge our clients a scaled flat monthly fee, which is determined by how much time we need to spend working on your desk.

No two customers are alike, and no two email messages are alike either. We do not bill you according to email volume alone. This would be highly costly for you, and that isn't what we want for our customers. Customers who have a high volume of emails do not necessarily need a lot of support. In many cases, high volume is a result of high spam hits.

Warning! If a company charges you according to email volume,
they will be likely charging you for spam as well.

We bill according to how much time (on average) it takes to answer all your customer's questions each day.

At minimum, we check for new help desk questions three times each day, more if your unique situation warrants it. We respond to all messages within 12 hours or less, 365 days a year.

We believe in total accountability and this commitment to you is reflected in our help desk service invoicing and billing system. After setting you up with your client service account, we watch your account carefully to determine the average amount of time our team needs to spend each day, and then set up a monthly subscription for the baseline average.

This way, you can be certain of exactly how much you are paying for customer support each month.

We have two types of customer support accounts. To find out how much we charge for customer support, please select the option that fits your needs...

General Customer Support: For anything of a general nature (most of our customer support accounts are general), click here for regular customer support billing rates.

Technical Support: If you need us to handle more advanced technical support issues, like for web hosts or advanced software of a technical nature, click here for technical support billing rates.

Monthly Reporting

We provide monthly reports with accurate and detailed information about the average email and/or call volume in any given month, and the average response time associated with each email or call. No hidden fees, no hidden costs, no surprises!

Our Customer Support team manager is ultimately responsible for the quality of your customer support and for reporting each month. You will only ever need to communicate with one person...your very own customer support manager. This one person will handle all the details.

Our Help Desk Technology Makes It Easy...!

We use a unique online help desk system that makes it easy for you to switch your customer support operations over to us. Setup is easy, and you will only need to perform one step to redirect your customer service email over to our online helpdesk. No tricky code or forms for your customers to fill out.

If you already have a web based help desk system installed, we can work with anything you've got. We've worked with Kayako, as well as a wide variety of help desk platforms.

But after much trial and error on a variety of help desk platforms, we've found the one that works best for all our customers, and to make sure that you get the best service possible, we are even willing to pay for the hosting of our preferred help desk.

On-line staff training, responses, customer support, trouble ticket history and email volume tallying all happens in one online system, so we can manage and assign 1, 2 or even 50 on-line client service professionals to one client email help desk! The system is completely scalable to the trouble ticket email volume your help desk receives.

Click here to get an in-depth look at the robust features of our preferred help desk platform:

Getting Started...

Step One:

Deposit your retainer and setup fee by clicking this button:

We require a deposit of $2,000 which is a retainer to cover your first few weeks (or months) of customer support. This retainer will be applied to your account according to the rate schedule, based on the daily average. We also require a non-refundable $200 setup fee to get started.

Your equal billing rate plan will determined once we analyze your account activity, based on the average number of hours our team needs to spend handling your customer support. As soon as your retainer is depleted, you will be placed on an equal billing subscription plan to cover the monthly customer support fees.

Our customer support manager will contact you to work out the details of how we should set up your customer support agents, collect all the information we need to set up your help desk platform and/or voicemail system, and get an understanding of your products and services.

Step Two:

We will handle all the setups required for your email and/or voicemail.

We work with you closely, learn all about your company and product/service offerings, online client service policy and train with you so we can effectively communicate your business to your customers. We will begin to create the knowledgebase as soon as your emails are redirecting to us, and ask you questions as required to make sure we are dealing with your customer support requests effectively.

Step Three: We assign one of our professional customer support representatives to your company as the primary online help desk support rep and at least one or more customer support backups. We create standardized help desk responses for the majority of possible customer service questions, to decrease the amount of time spent dealing with common client service trouble ticket isues to generate client loyalty and satisfied customers.

The Team Manager stays on your account at every stage. All recruitments, training, supervision and project quality control is handled by our customer support manager, with proven experience in their field. Customer Support is handled daily and effectively, and it is our goal to always repond to customer support requests within 12 hours or less.

Result: You work with one person only...your Customer Support Manager. This is your primary contact. You express your needs to one person, and our team seamlessly carries out your customer support, without the fuss of working with multiple contractors.

Frequently Asked Questions About This Service

Do I work directly with the freelancers?

No. That is one of the many benefits of retaining our services. Your communications will be exclusively with one of our highly trained managers. The manager is responsible for ensuring that your needs are met and that we choose the best freelancer(s) to work on your projects. Our company takes full responsibility for the quality of the work done for you.

Freelancers communicate directly with the manager. The manager performs quality assurance checks on the work done. If you need changes, you tell the project manager and it is our responsibility to make any necessary revisions, until you are completely satisfied.

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