Customer Support Rate Schedule

We have two types of customer support accounts. To find out how much we charge for customer support, please select the option that fits your needs...

General Customer Support: For anything of a general nature (most of our customer support accounts are general), click here for regular customer support billing rates.

If the time spent each day is an average of... You pay... You get...
< 1 hr $ 450 / month 2 customer support reps
1.5 hrs $ 675 / month "
2.0 hrs $ 900 / month "
2.5 hrs $ 1125 / month "
3.0 hrs $ 1350 / month "
3.5 hrs $ 1575 / month "
4.0 hrs $ 1800 / month "
4.5 hrs $ 2025 / month "
5.0 hrs $ 2250 / month "
5.5 hrs $ 2475 / month "
6 - 7 hrs $ 2925 / month "
7.5 - 8 hrs $ 3400 / month "
8.5 - 9 hrs $ 3900 / month "
9.5 - 10 hrs $ 4300 / month 3 customer support reps
10.5 - 11 hrs $ 4800 / month "
11.5 - 12 hrs $ 5200 / month "
12.5 - 13 hrs $ 5700 / month "
13.5 - 14 hrs $ 6000 / month 4 customer support reps
14.5 - 15 hrs $ 6500 / month "
15.5 - 16 hrs $ 7000 / month "
16.5 - 17 hrs $ 7500 / month "
17.5 - 18 hrs $ 8000 / month "
19 or more * customized billing plan

Technical Support: If you need us to handle more advanced technical support issues, like for web hosts or advanced software of a technical nature, click here for technical support billing rates.

If the time spent each day is an average of... You pay... You get...
< 1 hr $ 750 / month 2 technical support reps
1.5 hrs $ 1125 / month "
2.0 hrs $ 1500 / month "
2.5 hrs $ 1875 / month "
3.0 hrs $ 2250 / month "
3.5 hrs $ 2625 / month "
4.0 hrs $ 3000 / month "
4.5 hrs $ 3375 / month "
5.0 hrs $ 3750 / month "
5.5 hrs $ 4125 / month "
6 - 7 hrs $ 4900 / month "
7.5 - 8 hrs $ 5700 / month "
8.5 - 9 hrs $ 6400 / month "
9.5 - 10 hrs $ 7200 / month 3 technical support reps
10.5 - 11 hrs $ 7900 / month "
11.5 - 12 hrs $ 8700 / month "
12.5 - 13 hrs $ 9400 / month "
13.5 - 14 hrs $ 10200 / month 4 technical support reps
14.5 - 15 hrs $ 10900 / month "
15.5 - 16 hrs $ 11700 / month "
16.5 - 17 hrs $ 12400 / month "
17.5 - 18 hrs $ 13200 / month "
19 or more * customized billing plan